Baker Health Solutions ("we," "us") is the independent health insurance agency of Austin Baker, NPN 21377627. This policy explains what information this website collects, how we use it, and the choices you have.
Information you give us
When you call, text, or email us, we receive whatever you choose to share, such as your name, contact details, and questions about coverage.
When you book a call, scheduling is handled by Calendly. The details you enter there are collected by Calendly and shared with us so we can hold your appointment. Calendly's own privacy policy applies to that information.
The estimate tool
Your answers in the estimate tool are calculated in your browser, and we don't receive them unless you choose Send Quote to Austin. If you choose to save your estimate, it is stored in your browser's local storage on your own device and is never sent to us. You can remove it at any time with "Clear saved estimate" or by clearing your browser data.
Send Quote to Austin
If you tap Send Quote to Austin and submit the form, we receive your first and last name, email address, phone number, and when you need coverage. We also receive your answers in the estimate tool (state, ages, sex, spouse and children, household size and income, and whether coverage is offered at work) and the estimates it showed you.
We record the consent wording you agreed to and the date and time you sent the form. Your request is emailed to Austin Baker through Resend, an email delivery service, and a copy is stored in a database with Cloudflare, our website host, so a request isn't lost if an email fails.
The form asks you to check a box agreeing that Austin Baker may contact you by phone, text, or email about your health insurance inquiry. The box starts unchecked, and consent isn't required to buy coverage.
Information collected automatically
Like most websites, our hosting provider (Cloudflare) records basic technical information such as your IP address, browser type, and the pages you visit. This is used to keep the site secure and running well.
We use Google Analytics to understand how visitors find and use this website, including page views and general site interactions. Google Analytics uses cookies. We do not send your estimate-tool answers to Google Analytics, and advertising personalization is disabled for this site. You can block or delete cookies in your browser settings.
How we use your information
- To answer your questions and contact you about your request
- To prepare health insurance options and help you apply for coverage you choose
- To provide service after you enroll
- To keep the website secure and improve it
- To meet legal and regulatory requirements
When we share information
We do not sell your personal information. We share it only:
- With insurance companies, when you ask us to request a quote or submit an application for you
- With service providers that help us run this website and our business, such as website hosting and storage (Cloudflare), email delivery (Resend), and scheduling (Calendly)
- When required by law, or to protect our rights or the safety of others
Text messages and calls
If you share your phone number, we may call or text you about your request. Message and data rates may apply. You can ask us to stop at any time by replying STOP to a text or telling us on a call.
How we protect information
We use reasonable safeguards to protect the information you share. No website or email system is perfectly secure, so please don't send Social Security numbers, medical records, or payment details by email or text.
How long we keep it
We keep information, including requests sent through Send Quote to Austin, for as long as we need it to help you, provide service, and meet record-keeping rules that apply to insurance agents.
Your choices
You can ask us what information we have about you, ask us to correct it, or ask us to delete it, subject to any records we are required to keep. Contact us using the details below.
Children
This website is meant for adults. We do not knowingly collect information from children under 13.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.
Contact us
Baker Health Solutions
Phone: (904) 582-5637
Email: austin@bakerhealthsolutionsllc.com